Frequently Asked Questions
Everything you need to know about shopping with Assembly New York.
What is your return policy for online orders?
We accept returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in their original condition with tags attached. Please note that all sale items and intimate apparel are final sale.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please be aware that customers are responsible for any customs duties or import taxes.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your collections available in-store?
Yes, you can visit our flagship boutique in New York City to shop our curated selection of designers and our signature Assembly New York private label. Store hours are updated regularly on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to modify or cancel an order, please contact our customer service team immediately. Once an order has reached the shipping stage, it can no longer be changed.